Success Stories Resources
	Greenwich Study

We all work hard to avoid loss, but when one occurs, clients need an insurance partner that helps them quickly and equitably get back to business.  Client’s satisfaction with the insurance product they’ve bought often comes down to how they are treated when a loss happens.

An independent international research firm, Greenwich Associates, recently conducted a study of 683 U.S. corporate risk managers, assessing their satisfaction with the service they received during a loss. The study revealed that the three most important criteria of an insurance company’s claims-handling include:

1. Coordination with Brokers
2. Processing Responsiveness
3. Willingness to Pay

The FM Global Claims group ranked first by a significant margin in all three categories.¹

Download the PDF summary of the study to learn more.

In addition to third-party validation of Affiliated FM’s world class claims service, here are some real life success stories:

• Tornado
• enVision 6.4: Getting Your Client Back to Business